TY  - BOOK
AU  - Baron,Steve .
AU  - Harris,Kim.
AU  - Hilton,Toni.
TI  - Services marketing: text and cases / 
SN  - 978-0-230-32784-9
U1  - 658.8 
PY  - 2009///
CY  - London : 
PB  - Palgrave , 
KW  - Services marketing
ER  -