TY  - BOOK
AU  - Gopal , R  ., Ed.
TI  - BPO/KPO management: an industry perspective / 
SN  - 978-81-746-672-3
U1  - 658.3 
PY  - 2008///
CY  - New Delhi : 
PB  - Excel Books , 
KW  - Management
KW  - HRM
ER  -