TY  - BOOK
AU  - Janakiraman,B .
AU  - Gopal,R K  .
TI  - Total quality management: text and cases / 
SN  - 81-203-2995-9
U1  - 658.4013 
PY  - 2006///
CY  - New Delhi : 
PB  - Prentice Hall , 
KW  - Total quality management
ER  -