TY  - BOOK
AU  - Molineum,Patrick  .
TI  - Exploiting CRM: connecting with customers / 
SN  - 0-340-85803-6
U1  - 658.812 
PY  - 2002///
CY  - Bristol : 
PB  - Hodder & Stoughton , 
KW  - Customer relations
ER  -