TY  - BOOK
AU  - Duchessi,Peter  .
TI  - Crafting customer value: the art and science / 
SN  - 81-7992-038-0
U1  - 658.812 
PY  - 2000///
CY  - Mumbai : 
PB  - Jaico Publishing House , 
KW  - Customer relations
ER  -