TY  - BOOK
AU  - Doane,Darryle S
AU  - Sloat,Rose D,Ed
TI  - Fifty activities for achieving excellent customer service / 
SN  - 9788180520051
U1  - 658.812 
PY  - 2002///
CY  - New Delhi : 
PB  - Ane Books , 
KW  - Customer services
KW  - Service industries workers--Training of
KW  - Executives--Training of
ER  -