TY  - BOOK
AU  - Bly,Robert W  .
TI  - Encyclopaedia of business letters, fax memos and e-mails / 
SN  - 8186734368
U1  - 651.74 
PY  - 1999///
CY  - Delhi : 
PB  - Mastter Mind Books , 
KW  - Business letters
ER  -