TY  - BOOK
AU  - Pushpanjali Jena
TI  - Application of total quality management to library and information services in digital scenario : a study through users' satisfaction
SN  - 978381839201
U1  - 027.054133 
PY  - 2013///
CY  - New Delhi
PB  - Avon publications
KW  - Total quality management
KW  - Odisha
KW  - Digital libraries
KW  - Information services--Quality control
KW  - Libraries--Quality control
KW  - Libraries--User satisfaction
KW  - Library administration
N2  - This book has a much stronger focus on the users approach to library services provided by the technical Institution libraries of Odisha as well as the use of Information technology by both the staff and libraries. This book discusses the quality management tools, techniques and their applications in the library and information centers in general, influence of ICT, application of TQM principles in the libraries. Quality Management services at technical colleges of odisha are briefly discussed. This book is a good beginning in rectifying the lack of implementing TQM methods in libraries and delivering efficient library services to the users by applying TQM strategies
ER  -