TY  - BOOK
AU  - Tschohl,, John
TI  - E-service : speed, technology and price built around service / 
SN  - 81-86830-99-5
U1  - 658.84 
PY  - 2003///
CY  - New Delhi
PB  - Pentagonpress
KW  - Management
KW  - Marketing
N1  - Includes index
ER  -