TY  - BOOK
AU  - Laughlin,Sara  .
TI  - Quality Library: A guide to staff deiven improvement, better efficiency, and happier customers / 
SN  - 978-81-840-8246-3
U1  - 025 
PY  - 2009///
CY  - New Delhi      : 
PB  - Indiana , 
KW  - Operations of libraries archives infomation centers
ER  -