TY  - BOOK
AU  - Brewster,Ernest  .
AU  - Griffiths,Richard.
AU  - Lawes,Aidan.
AU  - Sansbury,John.
TI  - IT service management: a guide ITIL V3 foundation exam candidates / 
SN  - 9781906124199
U1  - 658.8 
PY  - 2011///
CY  - United Kingdom : 
PB  - BCS , 
KW  - Service management
KW  - Marketing management
ER  -