TY  - BOOK
AU  - Laws,Eric
TI  - Improving tourism and hospitality services
SN  - 0851999956 (pbk.)
U1  - 910/.68 
PY  - 2004///
CY  - Cambridge, MA
PB  - CABI Pub.
KW  - Tourism
KW  - Hospitality industry
KW  - Consumer satisfaction
ER  -