TY  - BOOK
AU  - Karr, Ron
AU  - Blohowiak, Don, Don
TI  - Complete idiot's guide to great customer service / 
SN  - 81-203-1412-3
U1  - 658.812 
PY  - 1998///reprint
CY  - N,Delhi
PB  - Prentice-Hall.
KW  - Management
ER  -