TY  - BOOK
AU  - Lerbinger,Otto.
TI  - The Crisis Manager-Facing disasters,conflicts and failures
SN  - 9780415892315
U1  - 658.4056 
PY  - 2012///
CY  - New York
PB  - R outledge
KW  - Crisis management
KW  - Conflict Management
ER  -