TY  - BOOK
AU  - Gopal,V.V
TI  - Total quality management: applications and cases  
SN  - 8107881-459-5
U1  - 658.401 3 
PY  - 2005///
CY  - Hyderabad
PB  - The ICFAI University Press
KW  - Management
KW  - TQM- Management
N1  - Includes index
ER  -