TY  - BOOK
AU  - Brown, Stanely A.
AU  - Gulycz, Moosha
TI  - Performance driven CRM: How to make your customer relationship management vision a reality / 
SN  - 81-265-1010-2
U1  - 658.812 
PY  - 2006///
CY  - New Delhi
PB  - Wiley-Dreamtech
KW  - Marketing management
KW  - Business management
KW  - Management
N1  - Includes index
ER  -