TY  - BOOK
AU  - Alexander,James A.
AU  - Hordes, Mark W.
TI  - S-Business : Reinventing the services organisation 
SN  - 81-7722-456-5
U1  - 338.4561 
PY  - 2006///
CY  - NewYork
PB  - Select Inc.
KW  - Business management
KW  - Management
N1  - Includes index
ER  -