TY  - BOOK
AU  - Hayes,Jenny
AU  - Dredge,  frances
TI  - managing customer service / 
SN  - 0-566-08005-2
U1  - 658.812 
PY  - 1998///
CY  - Aldershot
PB  - Gower
KW  - Customer relations
KW  - Marketing
KW  - Management
N1  - Includes index
ER  -