TY  - BOOK
AU  - Rothery,Brian
TI  - Standards in the services industry / 
SN  - 0-566-07837-6
U1  - 338.4 
PY  - 1997///
CY  - Aldershot
PB  - Gower
KW  - Service industries - standards
N1  - Includes index
ER  -