Decision making and analytics : an overview of business intelligence, analytics and decision -- Foundations and technologies for decision making -- Data warehousing -- Business reporting, visual analytics and business performance -- Predictive analytics : data mining -- Techniques for predictive modeling -- Text analytics, text mining and sentiment analysis -- Web analytics, web mining and social analytics -- Prescriptive analytics : model-based decision making: optimization and multi-criteria systems -- 10.modeling and analysis: heuristic search methods and simulation -- 11.automated decision systems and expert systems -- 12.knowledge management and collaborative systems -- 13.big data and future directions for business analytics : big data and analytics -- 14.business analytics : emerging trends and future impacts.