Fundamentals of total quality management : process analysis and improvement

By: Dahlgaard, Jens JContributor(s): Kristensen, Kai | Gopal K KanjiMaterial type: TextTextPublication details: United Kingdom: Chapman & hall, 2002Description: 372pISBN: 9780748772933Subject(s): Total quality managementDDC classification: 658.4013
Contents:
1. Historical evolution of total quality management 2. Some definitions of quality 3. Philosophy, principles and concepts of TQM 4. Quality management systems and standardization 5. The European quality award 6. Tools for the quality journey 7. Some new management techniques 8. Some new management techniques 9. Measurement of quality; an introduction 10 Measurement of customer satisfaction 11. Measurement of employee satisfaction 12. Quality checkpoints and quality control points 13. Quality measurement in product development 14. Quality costing 15. Benchmarking 16. Leadership policy deployment and quality motivation 17. Implementation process 18. Quality culture and learning 19. Milliken Denmark A/S case studies: leadership participation and quality costing 20. Interantional service system A/S case studies: the winning hand
Tags from this library: No tags from this library for this title. Log in to add tags.
    Average rating: 0.0 (0 votes)
Item type Current library Call number Status Date due Barcode
BK BK
Stack 		658.4013 DAH/F (Browse shelf (Opens below)) Available 67705

1. Historical evolution of total quality management 2. Some definitions of quality 3. Philosophy, principles and concepts of TQM 4. Quality management systems and standardization 5. The European quality award 6. Tools for the quality journey 7. Some new management techniques 8. Some new management techniques 9. Measurement of quality; an introduction 10 Measurement of customer satisfaction 11. Measurement of employee satisfaction 12. Quality checkpoints and quality control points 13. Quality measurement in product development 14. Quality costing 15. Benchmarking 16. Leadership policy deployment and quality motivation 17. Implementation process 18. Quality culture and learning 19. Milliken Denmark A/S case studies: leadership participation and quality costing 20. Interantional service system A/S case studies: the winning hand

There are no comments on this title.

to post a comment.

Powered by Koha