Delivering satisfaction and service quality a customer-based approach for libraries /

By: Hernon, PeterContributor(s): John R WhitmanMaterial type: TextTextPublication details: New Delhi : Indiana Publishing House , 2010Description: NULLISBN: 9788184082425Subject(s): Service wualityDDC classification: 020.92
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Item type Current library Collection Call number Status Date due Barcode
BK BK Kannur University Central Library
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Stack 020.92 HER/D (Browse shelf (Opens below)) Available 46506

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