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Assessing service quality: satisfying the expectations of library customers /

By: Henon,, PeterMaterial type: Text

TextPublication details: New Delhi: Ess Ess, 2009Description: 243pContained works: Altman,, EllenSubject(s): Library customers | Library and Information scienceDDC classification: 025.58

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Item type	Current library	Collection	Call number	Status	Date due	Barcode
BK	Kannur University Central Library Stack	Stack	025.58 HER/A (Browse shelf (Opens below))	Available		46503
BK	Kannur University Central Library		025.58 HER/ (Browse shelf (Opens below))	Available		26482

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Previous	025.56 DIS/L Library instruction design : Learning from google and apple	025.56 REM/C creating online tutorials: a practical guide for librarians	025.5602854678 KAU/M Massive open online course (MOOC) in Library and Information Science domain	025.58 HER/A Assessing service quality: satisfying the expectations of library customers /	025.58 MAN/L Library service quality expectations	025.5874 GUR/U User studies: a tool for measuring library perfomance	025.62 BOU/I Inter library loan practices handbook /	Next

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