Understanding CRM: present and future
Material type:
TextPublication details: Hyderabad The ICFAI University Press 2005Description: 243pISBN: 81-7881-565-6Subject(s): Management- Customer relations | ManagementDDC classification: 658.812
| Item type | Current library | Call number | Status | Date due | Barcode |
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BK
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Kannur University Central Library | 658.812 PRA/U (Browse shelf (Opens below)) | Available | 18521 |
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| 658.812 MAH/C Customer value investment | 658.812 MAH/T Total customer value management: transfering business thinking | 658.812 PEE/C Customer relationship management: a step-by-step approach | 658.812 PRA/U Understanding CRM: present and future | 658.812 RAK/C Creating customer delight: the how and why of CRM | 658.812 REL Relationship marketing: design, implementation and monitoring | 658.812 REL Relationship marketing: an introduction |
Includes index.
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