Service design for business : (Record no. 75659)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00545cam a2200181 i 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| ISBN | 9788126560066 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | REA/S |
| 100 1# - MAIN ENTRY--AUTHOR NAME | |
| Personal name | Reason, Ben, |
| 245 10 - TITLE STATEMENT | |
| Title | Service design for business : |
| Remainder of title | a practical guide to optimizing the customer experience / |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication | New Jearsy: |
| Name of publisher | John Wiley & sons, |
| Year of publication | 2016. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Number of Pages | xi, 189 pages : |
| Other physical details | illustrations ; |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer services. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical Term | Customer relations. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Løvlie, Lavrans, |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Flu, Melvin Brand, |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | BK |
| 952 ## - LOCATION AND ITEM INFORMATION (KOHA) | |
| Withdrawn status | |
| Lost status | |
| Damaged status | |
| Home library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Accession Number | Koha item type |
|---|---|---|---|---|---|---|
| Kannur University Central Library | Stack | 10/06/2019 | 399.00 | 658.812 REA/S | 67867 | BK |