Hill, Nigel .
Hand book for measuring customer satisfaction and loyalty / - New Delhi : Infinity books , 2004. - 290p ;
81-7929-051-4
Customer relations
658.812 / HIL/H
Hand book for measuring customer satisfaction and loyalty / - New Delhi : Infinity books , 2004. - 290p ;
81-7929-051-4
Customer relations
658.812 / HIL/H