Dr. Hermann Gundert Central Library catalog

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Hernon, Peter .

Assessing service quality satisfying the expectations of library customers / Textual Documents Peter Hernon and Ellen Altman. - New Delhi : Ess Ess , 2009. - NULL ;

ISBN: Rs.1225.00

Subjects--Topical Terms:
Service quality

Dewey Class. No.: 020.92 / HER/A

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